Privacy Policy

Eclipse Solutions ("we," "us," "our") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you use our website and services.

1. Information We Collect

• Personal information. Name, email address, phone number, postal address, and any other information you provide when you contact us, create an account, drop off a device for repair, or use our services.
• Payment information. Payment details such as credit card information, billing address, and transaction details when you pay through our website.
• Usage data. IP address, browser type, operating system, and pages visited.
• Cookies and tracking technologies. Cookies and similar technologies to remember preferences and understand site use.

2. How We Use Your Information

• To provide services. Deliver requested services, process transactions, and manage accounts and repair tickets.
• To improve our services. Analyze usage to improve our website and experience.
• To communicate with you. Respond to inquiries, provide customer support, and send transactional ticket and payment notifications by email or SMS that you requested for an open repair ticket or invoice. These messages are service updates (for example, ticket received, ready for pickup, or a secure payment link), not marketing.
• To ensure security. Protect against unauthorized access, fraud, and threats.
• To comply with legal obligations.

3. SMS Communications

When you provide a mobile number and explicitly agree to receive SMS during repair intake or a service call, we may send transactional text messages about your repair status and related payment links. Message frequency varies with your ticket activity. Message and data rates may apply.

• Reply STOP to opt out of SMS at any time.
• Reply HELP for help, or contact us at (575) 736-3636 or support@eclipsesol.org.
• You can opt back in by replying START, YES, or UNSTOP where supported.

We do not use SMS for advertising or lead generation. SMS consent is optional and is not a condition of purchase. Staff record your affirmative agreement, the date, and the staff member on your ticket. Providing a phone number alone does not enroll you. After enrollment, we send a confirmation text. You may receive service by other means if you decline texts.

SMS Privacy and Consent

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent are not sold or shared with third parties, except providers who help deliver our messaging service. These restrictions apply to all sharing described elsewhere in this policy.

4. How We Share Your Information

We do not sell or rent your personal information. We may share information with:

• Service providers such as payment processors, IT/SMS/email providers, and hosting partners who help us operate our services.
• Legal requirements when disclosure is required by law or to protect rights and safety.
• Business transfers in connection with a merger, acquisition, or sale of assets.
• With your consent when you ask us to share information.

5. Data Security

We use reasonable security measures to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

• Opt out of communications. Use unsubscribe links in emails, reply STOP to SMS, or contact us.
• Cookie preferences. Manage cookies through your browser settings.
• Access and update. Contact us to access or update your information.

7. Children's Privacy

Our website and services are not directed to individuals under 18. We do not knowingly collect personal information from children.

8. International Data Transfers

Information may be processed in the United States. If you access our services from outside the United States, you consent to transfer of your information to the United States.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page. Your continued use of our website and services after changes constitutes acceptance of the updated policy.

Contact

Eclipse Solutions
701 W Main St.
Artesia, NM 88210
(575) 736-3636
support@eclipsesol.org